The Users and Customers together referred to as the
‘Users’ for the purposes of this General Privacy
Your access or the use of the Quest Website or Services shall mean
that you have read, understood and agreed to be bound by the Quest
Services you also represent that you have the legal authority as per
applicable law (including but not limited to age requirement) to
any other person you represent in connection with your use of the
Quest Website or Services. If you do not agree to the Quest
Website or Services.
DEFINITION:For the purposes of this General
meaning as specified below;
Quest Website will include all website and sub-domains
currently owned or which might be purchased in the future by
Quest or its subsidiaries/affiliates.
Quest provide a range of Services for a subscription.
Please note that new Services might be added, removed or
modified, and therefore, the Users are requested to
regularly visit Quest Websites to stay updated about the
Any party that is not a accepted this Quest General
be considered as Third Party for the purposes of this
PURPOSE: This document provides information
use and disclosure of the personal information. It also outlines
our Users’ rights to limit the collection, use or disclosure of
the personal information. Personal information may include your
name, email, mailing and/or business address, phone numbers, or
other information that identifies you personally. We at Quest
hold this personal information securely, and we maintain this
information in the strictest of confidence. We do not sell any
information to any third party. We also maintain a secured web
site on all pages that require you to provide any personal
users of Quest's Website and Services anywhere in the world.
are subject to applicable laws in the places in which we
operate. This means that we only engage in the practices
described in this policy in a particular country or region if
permitted under the laws of those places. Please contact us if
you have questions about our practices in your country or
region. Our contact details are provided at the end of the
Kindly note that due the changing nature of our business, a
dynamic domain in which we operate and continuous change in the
from time to time without providing you with advance notice. If
provide you notice of the same by Pop-up notification when you
login into your account and through email notification. Page 2
To the extent permitted under applicable law, by using our
services after such notice, you consent to our updates to this
We encourage you to periodically review this policy for the
latest information on our privacy practices. A copy of the most
website for you to review.
When we make material changes to the Quest General Privacy
Policy, we may provide you with notice as appropriate under the
circumstances, e.g., by displaying a prominent notice or seeking
your agreement within the Service or by sending you an email. In
some cases, we will notify you in advance, and your continued
use of the Service or Quest Website after the changes have
been made will constitute your acceptance of the changes.
Please, therefore, make sure you read any such notice carefully.
If you do not wish to continue using the Service or Quest
Website under the new version of the Quest General Privacy
Policy, you may terminate your account by contacting us. If you
received a Trial or a Paid Subscription through a Third Party,
you must cancel the applicable Paid Subscription through such
Please also note that Quest will NEVER request for
Quest will never ask the Users to share their Bank Details
including credit card information or information related to
any wallet through emails, Quest Support chat or phone
calls, except the payment proofs for the services purchased.
Quest will never request its Users to disclose their
Account password via email, phone calls or any other mode of
communication whether electronic or not.
TYPE OF INFORMATION COLLECTED AND PURPOSE::
The Users also consent that the Quest can record their Video
and Photos and can use their testimonials for marketing and
promotional purposes without taking separate authorisation for
INFORMATION PROTECTION AND SECURITY MEASURES:
We implement a variety of security measures to maintain the
safety of your personal information when you place an order or
access your account. Protecting the security of your personal
information is very important to us. Page 3 Below is the list of
various measures that Quest has put in place to ensure the
protection of the collected information;
Quest use Wordfence software for preventing any hacks such
as SQL injections and frauds.
Quest use Azure Application for preventing DOS.
Quest use AWS Firewall (WAF) for preventing malicious
Only authorized employees of the Quest to have access to the
Implemented SSL Certificate for main Quest website and
Quest Payment Gateways are PCI Compliant.
Password and other sensitive information like User’s wallet
address are encrypted.
Quest has implemented a Two-Factor Authentication mechanism
for changing the registered account email address.
Quest has implemented a Domain Key Identified Mail (DKMI)
technology to prevent phishing attacks.
service provider transfers to your computer's hard drive through
your Web browser (if you allow) that enables the sites or
service providers systems to recognise your browser and capture
and remember certain information).
help us remember and process the items in your shopping
keep track of site traffic and activities so that we can
offer better site experiences and tools in the future.
Please note that we may contract with third-party service
providers to assist us in better understanding our site
visitors. These service providers are not permitted to use the
information collected on our behalf except to help us conduct
and improve our business.
NO DISCLOSURE OF THE INFORMATION TO OUTSIDE PARTIES:
Quest does not sell, trade, or otherwise transfer to outside
parties/third parties your personally identifiable information,
does not include trusted third parties who assist us in
operating our website, conducting our business, or servicing
you, so long as those parties agree to keep this information
confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce
our site policies, or protect ours or others rights, property,
However, non-personally identifiable visitor information may be
provided to other parties for marketing, advertising, or other
uses. Further to this, we may use Users’ identifiable
information to investigate and help prevent potentially unlawful
activity or if required by subpoena, search warrant, or other
legal processes. We may also allow others to provide audience
measurement and analytics services for us, to serve
advertisements on our behalf across the Internet, and to track
and report on the performance of those advertisements. These
technologies to identify your device when you visit our site and
use our services, as well as when you visit other online sites
Occasionally, at our discretion, we may include or offer
third-party products or services on our website. These
third-party sites have separate and independent privacy
policies. We, therefore, have no responsibility or liability for
the content and activities of these linked sites. Nonetheless,
we seek to protect the integrity of our site and welcome any
feedback about these sites.
DISCLOSURE OF PERSONAL INFORMATION:
Some of Quest’ services and features require that we share
information with other users or at your request. We may also
share your information with our affiliates, subsidiaries and
business partners, for legal reasons or in connection with
claims or disputes.
As required by law. We will disclose personal information
when required by law or if we have a good faith belief that
such action is necessary to (a) comply with a current
judicial proceeding, a court order or legal process served
on us, (b) protect and defend our rights, or (c) protect the
rights, property, and other interests of our users or
At your request. You may share information with others, per
With the general public, when you submit content to a public
forum. When you communicate with us through the internet via
blogs, social media, etc., your communications may be
viewable by the public.
With Subsidiaries and Affiliates. We share information with
our subsidiaries and affiliates to help us provide our
services or conduct data processing on our behalf.
With Service providers and business partners. Quest may
provide information to its vendors, consultants, marketing
partners, research firms, and other service providers or
With your consent. Quest may share your information other
than as described in this policy if we notify you and you
consent to the sharing.
INFORMATION RETENTION AND DELETION:
Quest retains user profile and other information for as long
as you maintain your account with us.
Quest retains transaction, location, usage and other
information for seven (7) years in connection with regulatory,
tax, insurance or other requirements in the places in which it
operates. Quest thereafter deletes or anonymises such
information in accordance with applicable laws.
Users may request deletion of their accounts at any time.
Following such request, Quest deletes the information that it
is not required to retain and restricts access to or use of any
information it is required to maintain. You may request deletion
of your account at any time by visiting the Support Portal. In
certain circumstances, Quest may be unable to delete your
account; such as if there is an outstanding credit on your
account or an unresolved claim or dispute. Upon resolution of
the issue preventing deletion, Quest will delete your account
as described above.
Quest may also retain certain information if necessary for its
legitimate business interests, such as fraud prevention and
enhancing Users' safety and security. For example, if Quest
shuts down a user's account because of unsafe behaviour or
security incidents, Quest may retain certain information about
that account to prevent that user from opening a new Quest
account in the future.
BUSINESS TRANSFERS OR CORPORATE STRUCTURING OR RE-STRUCTURING:
In the event, Quest goes through a business transition,
transfer, merger, acquisition, and de- merger, corporate
structuring and restructuring, our Users’ personal information
may be part of the assets transferred. You acknowledge that such
transfers may occur and that any acquirer of Quest or its
assets may continue to use your personal information as outlined
will inform the Users through email notification.
SPECIAL INFORMATION FOR EUROPEAN UNION (EU) USERS:
Beginning May 25, 2018, the processing of personal data of users
in the European Union is subject to the EU General Data
Protection Regulation (hereinafter referred as ‘GDPR’).
In order to comply with Quest Requirements, MELiUS has
CHOICE AND TRANSPARENCY: Quest provides means
for you to see and control the information that Quest
collects. You may request that Quest provide you with
explanation, copies or correction of your data and such request
can be placed by writing to our Support Team.
Following requests can be placed with Quest under this Clause;
Explanations, Copies and Correction. You may request that
Provide a detailed explanation regarding the information
Quest has collected about you and how it uses that
Receive a copy of the information Quest has collected
Request correction of any inaccurate information that
Quest has about you.
Marketing Opt-Outs: You may opt-out of receiving promotional
emails from Quest by either clicking on the Un-Subscribe
button or following the process as mentioned in the
Marketing emails. You may also opt-out of receiving emails
and other messages from Quest by following the
instructions in those messages. Please note that if you
opt-out, we may still send you non-promotional messages.
By using Quest Website or Services, you consent to Quest
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